If you rent a home we look after, living there should be easy: a real person to call, repairs handled properly, and fair treatment from your first showing to your last walkthrough.
Call or email with your address, what is wrong and a photo if you can. A real person reads every request, lets you know it has been received, and tells you what happens next.
Your welcome letter explains how and where to pay. Rent goes into a client trust account, never a personal one. If you are going to be late, tell us early. It is always easier to sort out before the due date.
Applying for a home
Before you pay anything, we give you our written screening criteria. Screening fees cover only what screening actually costs, and we never charge one when there is no home available.
Your deposit
Security deposits are held in their own separate trust account. We photograph the home when you move in and when you move out, so any deduction comes with a record, not an argument.
Fair housing
We follow federal, Oregon and local fair housing law, and treat every applicant and resident the same way. If you need a reasonable accommodation, just ask.
Anything else
Questions about your lease, a neighbor, or moving out?
You reach the same people who look after your home.
